General Info
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Frequently Asked Questions
Customer Information 
·  What about privacy and security?
·  Who is a qualified reseller?
Production Information 
·  How do I place an order?
·  How do I get a quote?
·  How do I order multiple pieces?
·  What if I need cards for more than one name?
·  What if I need a size other than the ones shown?
·  What if my job is different from the specifications listed on the web site?
·  What kind of paper will my job be printed on?
·  How well will my job match what I see on my monitor?
·  Will you match a sample I print out on my own printer, or a previously printed sample?
·  How do I place an order and have my graphic designer upload my files separately?
·  What is a PDF proof?
·  What is a Creo Integris Contract Proof ?
·  How long does it take to get the proof of my job?
·  How long will it take to get my order?
·  Will I always receive exactly the quantity I order?
·  What if I want to change something on my order after I've placed it or approved the proof?
·  How do I view my proof?
Shipping 
·  Shipping Services
·  Can you drop ship with my name and return address?
·  How long does the shipping take?
File Preparation 
·  What file formats can you take?
·  How do I make a PDF?
·  Do you accept Microsoft Word files?
·  What types of storage media do you accept?
·  How to avoid transparency problems.
·  What is line screen?
·  How well will my job match what I see on my monitor?
·  What is the difference between the RGB and CMYK color space and why does it matter?
·  If I'm sending a Publisher 2000 file, should I compress it with "Pack and Go," or should I just send the normal *.pub file?
·  How can I make my files smaller by compressing them?
·  How do I check for proper imposition or backup?
·  Do I need to send more than one up layout for business cards and post cards?
·  How should I take pictures with my digital camera?
·  How can I tell the resolution of the image from my digital camera?
·  Where can I get more information on file preparation?
File Transfer 
·  What types of storage media do you accept?
·  How long will it take to upload my files?
·  What if I need to upload more than 3 files?
·  How can I send files using your ftp site?
·  How do I place an order and have my graphic designer upload my files separately?
Trouble Shooting 
·  I signed up but I still can't place an order!
·  When I ask for an "Instant Quote" nothing happens
Customer Information
What about privacy and security?
We do not share your information with anyone. Your information is only used to contact you when necessary.
Credit Card information is only used to bill for products and services ordered and is transmitted via a secure connection.
Who is a qualified reseller?
Layton Printing considers any person or organization in the business of buying printing or related graphic arts products for the purpose of reselling those products to another business or individual to be a qualified reseller. Generally these are print brokers, business form brokers, advertising specialty industry (ASI) distributors, photographers, printers, graphic designers, graphic artists, advertising agencies, in-house print shops, mail and fulfillment centers.
Production Information
How do I place an order?
Once you have signed up and logged on you will see a list of the most popular products under the Product Pricing on the left hand side of the screen. Simply select the product that you need and follow the instructions. If your job is a little differently sized than the size listed use the next largest size. If you need something that is not listed click on the Get a Custom Quote button.

Then click on the "Place Order" Button. Review the order and click on the button at the bottom. You should see a "confirm order" button. You must click this button to place the order.
How do I get a quote?
Once you have signed up and logged on you will see a list of the most popular products under the Product Pricing on the left hand side of the screen. Simply select the product that you need and follow the instructions. If your job is a little differently sized than the size listed use the next largest size. If you need something that is not listed click on the Get a Custom Quote button.
How do I order multiple pieces?
If you have a project that requires multiple pieces for instance if you need 1,000 each of 4 - 8.5 x 11 sheets you might be able to save some money by having us price them as a combo order. Please contact us and we will let you know if there are any savings for a combo run.
What if I need cards for more than one name?
If you have one order with multiple names, for instance say you need 1,000 each of 4 different names for the XYZ Company, As long as the cards are shipping to the same address and are the same quantity you can order all of them on one order. When you come to the job comments section in the order processing just tell us how many names you are ordering. You will need to upload either a single PDF with all of the names or multiple PDFs for every name. We will then adjust the shipping charges when your order ships.
What if I need a size other than the ones shown?
Use the next largest size. If you place an order make sure you note the actual size in the comments section of the order form.
What if my job is different from the specifications listed on the web site?
Layton Printing can print a vast variety of products. The web site prices and displays the most popular items. In the event that you need some thing that is not covered just ask for a custom quote. Or call us at 800 983-6237
What kind of paper will my job be printed on?
Layton Printing can print on a wide variety of stocks. However most of the products on the web site are either our 100lb-gloss book or our 14-point card stock. If you would like samples of these stocks or if you need a quote on a different paper please contact us.
How well will my job match what I see on my monitor?
Because of wide differences in monitor calibration and the different technologies used, some printed colors may not match exactly the colors on a your specific monitor. If you require a precise color match, please select Creo Integris Contract Proof when ordering. We will produce and send you this physical proof via overnight delivery. We then guarantee to match the approved proof. The signed proof OK Sheet and the actual proof must be returned to us before we can print. This process usually adds 3 to 5 days to the production cycle and there are additional charges. We recommend a contract proof for any job where the color is critical.
Will you match a sample I print out on my own printer, or a previously printed sample?
Due to the vast differences in color output from desktop printers it is impossible to match the final printed pieces to desk top printer output. Ink Jet and Laser Prints look substantially different than true offset lithography. We always print to the PIA standard density for Offset Printing, which yields the highest quality results over the broadest range of papers.
If you require a precise color match, please select Creo Integris Contract Proof when ordering. We will produce and send you this physical proof via overnight delivery. We then guarantee to match the approved proof. The signed proof OK Sheet and the actual proof must be returned to us before we can print. This process usually adds 3 to 5 days to the production cycle and there are additional charges. We recommend a contract proof for any job where the color is critical
How do I place an order and have my graphic designer upload my files separately?
When you place your order, select the "Upload files later." option. Give your designer your order number and have them upload the files from our File Upload page. Do not have them upload the files without your order number, or we may not be able to match them with your order.
What is a PDF proof?
A PDF proof is what we call a soft proof because it is only viewed on your computer monitor. PDF proofs are free. Because of variances in monitors, PDF proofs are not accurate to color. They are accurate to composition and trim size. On most jobs these proofs are adequate. If color is critical we recommend a Creo Integris Contract Proof.
What is a Creo Integris Contract Proof ?
A Creo Integris Contract Proof is a digital proof using calibated ink jet technology. This proof looks as close to the final printed sheet as is possable without doing an actual press proof.
How long does it take to get the proof of my job?
On jobs placed for 1-day delivery you will receive a PDF proof within 24 hours of receipt of files. On all other jobs PDF proofs are sent within 48 hours of receipt of files. On jobs that need a Creo Integris contract proof we will send you the proof via UPS (red) within 48 hours. You can then fax the accompaning proof sheet. We then put the job into production. Please note that even though we can begin the printing process with a faxed proof we must have the physical proof in hand at press time. Please note that if your job requires changes the following procedure applies. For simple changes click the approved with changes and indicate what changes you need, we will make the neccessary changes and proceed with your job, please add 24 hours to delivery. For more complex changes we recommend that send us a new file. Remember production time does not begin until your proof is approved and Creo Integress proofs have been returned to us.
How long will it take to get my order?
Most of our products are offered in 3 production cycles: 5 days, 3 days and next day. Our Production Day is 10 AM to 10 AM. Production begins once we have a proof ok, not from the date the order is placed, Unless you request No proof. 10 AM is the cut off time, any job which is approved after 10 AM is placed into production the following production day. Additional bindery (folding, scoring, shrink wrapping, etc.), will add to your production time, usually one day. The most economical is 5 day with the price going up as the production time shortens. Using our quote calculator you can determine which is best for your project. In addition to these production times you can select either UPS ground, 3-day select, 2nd day air or next day service. These costs can be determined by selecting the desired service in the quote calculator.
Will I always receive exactly the quantity I order?
We always try to ship you the exact quantity that you order. Because of the additional paper needed to set up the press and normal waste that is involved in the printing process we must start with more paper than is required and this can sometimes lead to a slight (never more than 10%) over-run, or in the event that there is more waste than normal, a slight under-run (never less than 10%). You may be billed up to 10% over or under the quantity ordered. This is standard procedure in the printing trade. In the event that you can not except an over-run please notify us in the special instructions section of the order entry procedure.
What if I want to change something on my order after I've placed it or approved the proof?
You may make changes to such things as quantity, shipping method, or shipping address by going to the your order and clicking on the "Additional Instructions" button at the bottom of the page. Please note that some changes cannot be made after certain stages in the production process -- for instance, the quantity cannot be changed once your job has been printed.
How do I view my proof?
A (PDF) proof will sent to you as an attachment via e-mail. Just respond to the e-mail with your ok or any changes that you may require. We will then either proceed with your order and place it into production or make the necessary corrections and send you a new proof.

If you have requested a contract proof it will be sent to you via UPS red (next day) service within 24 hours of the receipt of your files.
Shipping
Shipping Services
Most jobs ship via UPS. On large orders we will ship using the most economical carrier. Shipping prices are valid within the continental United States. For Alaska and Hawaii, please order using 2nd Day Air service.
Can you drop ship with my name and return address?
Drop shipping is no problem. Layton Printing's name NEVER appears on any packages. We always use your company name and address whenever we drop ship. We can also use your pre-addressed shipping labels.
How long does the shipping take?
We use UPS for standard ground shipments for most orders. You can view the UPS Ground Time-In-Transit map by entering our zip code, 91750, at this page: www.ups.com/using/services/servicemaps/servicemaps.html. Since these are not guaranteed times, please allow an extra day in your schedule, or upgrade to a faster shipping option.
File Preparation
What file formats can you take?
We prefer PDF files. We also support Quark, InDesign, Illustrator, PhotoShop, Publisher 2000, Word or PowerPoint on either the MAC or PC.
How do I make a PDF?
PDF files are rapidly becoming the most popular file types in the graphics industry. The great thing about PDF's is they eliminate the need for the program that the original art was created in. If saved properly they also eliminate the problems that occur with different type fonts.

Most newer versions of desktop publishing programs have the ability to export the art as a PDF or they give you the option to print to a PDF. In either case just make sure that you embed the fonts and convert all the images to cmyk. These are options in the PDF controls. Many programs embed fonts automatically but if you are using Illustrator or older software, check your settings to ensure that the fonts will be embedded.Usually you will have the option to export for screen or export for press, just select the export for press option and you should be fine.

For those programs that don't have these options you will need to save you work as a postscript file and then use Adobe Distiller to convert it to a PDF. Once again just make sure that the export option is set to Press and that all the type is embedded.
Do you accept Microsoft Word files?
The short answer is yes. There are a couple of problems however. Because MS Word does not distinguish between text and pictures when we send a CMYK job from Word to our RIP it makes the type CMYK instead of just black. Because of the high precision of our equipment, unless the job has extremely small type, this overlap of multiple colors is not generally discernable. However if you are using extremely large type or large blocks of black background (reverse type) sometimes this multi layering of ink will cause a drying problem. Secondly, it has been our experience that non-professionals tend to use this program. They tend to use graphic elements that are not of a high enough resolution to yield high quality reproduction. For instance we see a lot of 72 DPI RGB images that people have taken off the internet, these image will reproduce but not very well. They also use the clip art that comes with the program which is also poor quality. We would advise you to always get a Creo Integress contract proof when jobs are to be run using Microsoft Word.
What types of storage media do you accept?
We can take your files on a CD or DVD.
How to avoid transparency problems.
Even if your image looks correct when viewed with the Adobe Reader if the image has not been flattened it may print incorrectly once it has been converted to a printing ready PDF. To prevent unexpected results when using layers, never use shadows, glows, or any other transparency, image or otherwise, on top of a spot color. Always convert your spot color to CMYK and flatten before sending.
What is line screen?
Line screen is directly related to how fine the dots in the image will appear. Take a color picture in a magazine and look at it under a magnifying glass you will see tiny dots of cyan, magenta, yellow and black ink (cmyk). The line screen determines how small these dots are the more lines per inch the smaller the dots and finer the detail in the printed piece. If you look at a newspaper picture you will see that the dots are much bigger than the dots in the magazine, this is because most newspapers are printed at 85 lines per inch while most magazines are printed at between 150 and 200 lines per inch. The best way to think about it is that lines per inch translates directly to dots per inch.
How well will my job match what I see on my monitor?
Because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on a your specific monitor. If you require a precise color match, please select Creo Integris Contract Proof when ordering. We will produce and send you this physical proof via overnight delivery. We then guarantee to match the approved proof. The signed proof o.k. Sheet and the actual proof must be returned to us before we can print. This process usually adds 3 to 5 days to the production cycle and there are additional charges. We recommend a contract proof for any job where the color is critical.
What is the difference between the RGB and CMYK color space and why does it matter?
RGB refers to the additive color space, Red, Green and Blue, this color space is used primarily in monitors, television screens, digital cameras, scanners etc. When all three of these colors are combined they produce white. CMYK refers to the subtractive color space used in process printing: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in "4-color process printing", commonly referred to as "full color printing". When these four colors are combined they produce black. Because of these fundamental differences in the two processes it is impossible to exactly match colors from one color space to the next.

Many graphic programs have the capability to convert the layout/images from the RGB color space to the CMYK color space. In order to make sure that the final result meets your expectations it is imperative that you set your graphics program up to work in the CMYK color space when ever possible. Most desktop publishing programs allow you to do this quite easily. Be especially careful to keep backgrounds light if there is black or dark colored text over it, so that the text remains readable. Visit our Design Hints area for more details.
If I'm sending a Publisher 2000 file, should I compress it with "Pack and Go," or should I just send the normal *.pub file?
Please do not use Publisher's 2000 "Pack and Go" feature. Please gather all the associated files (pictures, fonts and any other graphic used in the job) into a single folder and compress it into a Zipped file. Compressing complete job folders with Winzip or PK Zip (or StuffIt on the Mac) is recommended for all jobs. This will greatly reduce the upload time.
How can I make my files smaller by compressing them?
Compression software are programs that can significantly reduce the size of the files to be uploaded. We highly recommend that all jobs submitted to us be compressed using either StuffIIt for the MAC or Winzip or PKZip for the PC. The best way to compress the files is to first gather all the necessary components of the job into a folder. Make sure you have all the desktop publishing pages all the high-resolution pictures (EPS, Tiff or JPEG) and any special fonts. Place all of these components into a file folder and then use the compression software to compress the entire folder. This will keep everything together and make it so you only have to upload 1 file. In the event that the compressed file is larger than 25 megabytes take some of the component (perhaps an exceptional large picture or two and make another folder, compress it and upload 2 files instead of one large file. If you do not have the necessary program please go to www.download.com for a copy.
How do I check for proper imposition or backup?
"Imposition" and "backup" refer to how the front of a printed piece is oriented front to back. We will always post the front and the back in the orientation that they will print in relation to each other. So, if page 2 appears upside down, that is how it will be printed on the back of page 1. If you are not sure if we have oriented the piece correctly print out a copy of your online proof, attach the two sides together by lining up the register marks on the proofs and attach the two sides together. You now have a working “dummy” that you can manipulate to make sure it is imposed correctly. This is especially important on jobs that fold.
Do I need to send more than one up layout for business cards and post cards?
No, send us a single layout of each job.
How should I take pictures with my digital camera?
It is very important to make sure that the camera is set to the highest quality setting possible. Remember that images should be at 300dpi in their final size in the layout!

More often than not, we notice that images that come from digital cameras print darker than expected on the printing press. Check to see if you have a brightness option in your image-editing program to lighten the entire piece. If you have the opportunity to change the color space from RGB (red, green, and blue) to the printing press colors of CMYK (cyan, magenta, yellow, and black), then do so! It is always better to have you change the color space if you can, than for us to do it. Remember, not all colors that you can see that are created by elements of light (RGB) can be created by the elements of ink (CMYK) on press. If you do not have this capability with your software, do not worry about it, we will change it for you for free! Finally, we recommend that you apply a little sharpening to the image. This will make the image a little crisper and will print better on press.
How can I tell the resolution of the image from my digital camera?
Some digital cameras will let you know what the image resolution is, while others will tell you what the pixel dimensions of your image are. If you know what the pixel dimensions of your images are either from the camera itself or through the image editing software, you can do a little math to determine the resolution, and the size you can print the image at for clear and crisp printing.

Simply write down the pixel dimensions of your image and divide those numbers by 300 if the image does not include text and 400 if the image does include text. For example: An image without any text has a pixel dimension of 600 x 900 pixels. Once 300 divide each dimension the result is 2 x 3 inches. This means that you can use this image at 2 x 3 inches or smaller in your layout for the best quality printing results.

If your image editing software does not tell you what the pixel dimensions are, but it does tell you what the resolution is, then you know the maximum size you can use that image in your layout. We recommend that images be at 300dpi in their final size in the layout and 400dpi if the images include text. Please keep in mind that resolution and physical dimensions are in direct proportion to each other. If you have an image that is 2x2 at 300dpi and increase its size in the layout to 4x4 the new resolution is now 150dpi. So remember, when you bring an image in to your layout you can shrink it down in size (because the resolution will increase) but you will be limited as to how far you can increase it in size.
Where can I get more information on file preparation?
Visit our Design Hints area for a collection of articles on design, printing, and graphics software. New info is added monthly, so feel free to bookmark this page as a resource. And of course our technicians are always available to assist you during business hours. You can reach us by email at info@laytonprinting.com and by phone at 800-983-6237
File Transfer
What types of storage media do you accept?
We can take your files on a CD, Jazz (1 Gig), Zip disks or floppy disks.
How long will it take to upload my files?
It will vary depending upon your file size, the speed of your Internet connection and the volume of Internet traffic at the time you send it. Check this table for approximate upload times.
What if I need to upload more than 3 files?
If you compress the file in a folder as recommended you will have only one file to upload, see How can I make my files smaller by compressing them. But in the event that you want to upload more than 3 files, just select the job from my orders link on the left and follow the same procedure that you did to send the first 3 files. You will be allowed to upload as many files as you want, you just have to send 3 a time.
How can I send files using your ftp site?
1. Gather the files on your computer.
All files to be uploaded need to be located in a single folder. Make sure that the folder does not contain files that are not needed for the production of your job.

2. Compress the files.
Compress the entire folder into one file using Stuffit (Mac) or Winzip (pc/windows). If you do not have either of these programs please go to www.download.com for a copy.

3. Click on the link below.
http://ftp.laytonprinting.com

4. Enter username and password.
* User Name: guest
* Password: guest

5. Drag and drop your compressed folder or file onto web page.

6. This is a blind upload. Please e-mail us at prepress@laytonprinting.com to inform us that the file has been uploaded
How do I place an order and have my graphic designer upload my files separately?
Use the ordering pages and select the "I would rather send my file on a CD or Zip disk" option. Give your designer your order number and have them upload the files from our File Upload page. Do not have them upload the files without your order number, or we may not be able to match them with your order.
Trouble Shooting
I signed up but I still can't place an order!
Make sure that you have cookies enabled. Also make sure that you do not have more than one browser window open to the Layton Printing website.
When I ask for an "Instant Quote" nothing happens
The instant quote appears in your browser as a pop-up. If you are running pop-up blocking software or if you have a firewall with the "block pop-up" option selected it will not work. Disable your software or change your firewall selection and you will be able to get your quotes.